Our Quality Policy

OUR QUALITY POLICY STATEMENT

Kenya Wine Agencies Limited is committed to establishing, maintaining and improving a quality Management System based on ISO 9001:2015. We shall procure, produce, package, warehouse, distribute, market and sell alcoholic and non-alcoholic beverages that meet quality standards; are safe products, affordable and available at all times to meet customer demands. Customer satisfaction shall be the measure of our performance.

To achieve this, we shall pursue the following quality objectives:

  1. We commit to continually review our Quality Policy and the entire Quality Management System for improvement
  2. We shall endeavour to comply with relevant legal, regulatory and other requirements.
  3. We shall continually establish mutually beneficial partnerships with our customers, suppliers and stakeholders.
  4. We shall strive to create maximum value for the shareholders/investors by ensuring efficient and effective operations, cost controls, waste reduction and optimum utilization of company resources.
  5. We shall develop motivate and empower our employees through training, recognition and enhancing the culture of teamwork. We shall set functional quality objectives and implement a result based performance management system to enable measurement and reward of excellent performance.
  6. We will implement a system which will ensure a cleaner and safe work environment for our employees and the community.
  7. We will create and promote an effective customer feedback mechanism that enhances prompt response and closure.
  8. We shall carry out periodic business risk assessments and subsequent mitigations.

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